Frequently asked questions

Straight answers about taxes, data, pricing and getting started.

Where is my data stored?

In Canada. Backups are encrypted and retained according to the policy in your Settings. You can export your clients, jobs and invoices at any time.

How does Mr Jobber handle sales tax?

Taxes are calculated from the client’s province and your tax registrations, using effective-dated rates (GST, HST, PST, QST). Quebec’s GST+QST and the provinces with PST are handled per line.

Is there a French version?

Yes. The office app, technician app, client portal, emails and this website are available in Canadian French.

Does it work offline?

The technician app queues clock-ins, notes, photos and sign-offs when there is no signal and syncs them when you are back online.

Can I import my clients?

Yes — upload a CSV, map the columns and we flag likely duplicates before importing.

How do payments work?

Clients pay by card from the invoice link or portal. Payouts and fees are handled by the payment provider you connect; sandbox mode is available for testing.

Do you send marketing to my clients?

Never. Any marketing you send goes only to clients with recorded consent, carries an unsubscribe link and is logged — as CASL requires.